Customer Service Standards and Integrated Accessibility Standards (“IAS”)

Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”)

Accessibility Policy and Multi-Year Accessibility Plan

This accessibility policy and plan outline the actions that Talent Matters Inc. (“TMI”) has and will put in place to improve opportunities for individuals with disabilities, and will be implemented in accordance with the time frames set out in the Customer Service and Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act (“AODA”). The Accessibility Plan will be reviewed every five years.

Statement of Commitment

TMI is committed to ensuring its policies, practices and procedures for the provision of its services are consistent with the legislation in the locations in which it does business to effectively provide services to individuals with disabilities.

TMI is committed to providing its services, and treating all individuals, in a way that allows them to maintain their dignity and independence, and as such, is committed to providing equal opportunity for individuals with disabilities to access, use and benefit from its services. We are committed to meeting the needs of individuals with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA and the Accessibility Standards for Customer Service and Integrated Accessibility Standards.

1. Providing Services to Individuals with Disabilities

TMI is committed to excellence in serving all client representatives and visitors with disabilities, including:

  • communicating with individuals with disabilities in ways that take into account their disability;
  • serving individuals with disabilities who use assistive devices (to obtain, use or benefit from its services); and
  • welcoming individuals with disabilities who are accompanied by a service animal or a support person.

2. Emergency Information and Procedures

TMI is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide individualized workplace emergency response information to employees with disabilities if we are made aware of the need for accommodation.

3. Training

TMI will provide training to employees, volunteers, and other persons who provide goods, services or facilities on behalf of TMI, on the requirements set out in the Integrated Accessibility Standards and on the Ontario Human Rights Code as it relates to individuals with disabilities.

Training will be provided in a way that best suits the duties of the applicable staff, as part of new hire onboarding, and on an ongoing basis when changes are made to policies pursuant to the Integrated Accessibility Standards. A record of this training will be kept, including the dates on which training is provided and the number of individuals to whom it is provided.

4. Kiosks

TMI will ensure that employees consider the needs of individuals with disabilities when designing, procuring or acquiring self-service kiosks.

5. Feedback Processes

TMI will take reasonable steps to ensure that its existing feedback processes are accessible to individuals with disabilities upon request.

6. Accessible Formats

TMI is committed to meeting the communication needs of individuals with disabilities. We will take reasonable steps to ensure that all publicly available information controlled by TMI is provided in an accessible way upon request. TMI will also consult with the person making the request to determine his or her information and communication needs.

TMI will notify the public about the availability of accessible formats and communication supports.

7. Websites

TMI will take reasonable steps to ensure that all websites controlled by TMI, and content on those sites (other than live captions and pre-recorded audio descriptions), conform with WCAG 2.0, Level AA by January 1, 2021, except where meeting the requirement is not practicable.

8. Employment

TMI is committed to fair and accessible employment practices.

We will take reasonable steps to implement the following actions:

  • TMI will notify the public and staff that, when requested, it will accommodate individuals with disabilities during the recruitment and assessment processes and when they are hired to work for TMI;
  • TMI will develop and put in place a process for developing individual accommodation plans for employees of TMI with disabilities;
  • TMI will develop and put in place a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; and
  • TMI will ensure the accessibility needs of employees with disabilities are taken into account if using performance management, career development and advancement, or redeployment processes.

TMI will also take reasonable steps to prevent and remove other accessibility barriers that are identified.

9. Design of Public Spaces

TMI will meet the Design of Public Spaces Standards when building or making major modifications to public spaces, including to service-related elements, in any reception and waiting areas, and any publicly accessible meeting rooms and service counters. ​

We will also put reasonable procedures in place to prevent service disruptions to accessible parts of these public spaces and to deal with temporary disruptions when accessible elements required under these Standards are not in working order.

In the event of a service disruption, TMI will notify the public of the service disruption and alternatives available, as soon as practicable.

10. Contact Information

For more information about this accessibility policy and plan, please contact us by:

  • email to; or
  • mail at:
    • Talent Matters Inc.
    • 2869 Bloor Street West
    • Suite 608
    • Toronto ON M8X 1B3
    • Attention: Chief Human Resources Officer

Staff members are welcome to contact Human Resources, if they have any questions or would like to make a request under this accessibility policy and plan.

Accessible formats of this document are also available at no cost upon request.

Email Fraud Notice

Please note that we will never request a payment of any kind or request payment card information from any candidate with respect to any recruitment mandate.

In the event it is known or suspected that any person, business or other organization:

  • has used or is using our company’s name or brands with respect to any fraudulent emails or other communications or solicitations;
  • has pretended or is pretending to be part of our company or one of the Talent Matters’ brands (even though they are in no way associated with us);
  • has pretended or is pretending to be one of our recruiters or other representatives by contacting people (in any manner, including by e-mail, letter, telephone, social media or other communication or solicitation) about a potential position (which may be fake or real);
  • has used or is using our name or brands to advertise fake or real positions, or
  • is otherwise engaged in fraudulent activity with respect to our name or brands,

which, in any of the above-noted cases may or may not include the solicitation of your Personal Information, payment of any kind, (including requesting banking or payment card information) or any other fraudulent request, please direct your inquiry to

Additionally, if you wish to make an inquiry about any suspected fraudulent activity with respect to our name or brands, please direct your inquiry to


Talent Matters Inc. Privacy Policy (including Cookie Policy)

Talent Matters Inc. and its affiliates (“Talent Matters” or “we” or “us”) provide talent acquisition/recruitment, consulting, outsourcing, talent development and related solutions and services (collectively, the “Services”). This privacy policy (“Privacy Policy”) is with respect to the manner in which Talent Matters collects, receives, uses, retains, discloses and transfers personally identifiable information (“Personal Information”) on our websites, including, (collectively, “Website”), through e-mail and conversations with you as well as communications with you through any other means, including mail (collectively, the “Sites”).

For the purposes of this policy, “Personal Information” means information about an identifiable individual as defined from time to time in applicable privacy legislation. Personal Information means information that relates to you as an individually identifiable person, such as your name, e-mail address, mobile number, CV/resume, references, assessments and related information. Generally speaking, Personal Information does not include what is considered business contact information: your name, title or position, business address, telephone number, facsimile number or e-mail address.

We are committed to maintaining the accuracy, security and privacy of Personal Information in accordance with applicable legislation. This Talent Matters Privacy Policy is a statement of principles and guidelines concerning the protection of Personal Information of our clients, service providers, candidates, individuals submitting CVs/resumes and other individuals (“you”).

1. Your Consent

BY SUBMITTING PERSONAL INFORMATION TO TALENT MATTERS OR ITS SERVICE PROVIDERS AND AGENTS, AND/OR USING THE SITES, YOU ACCEPT, AGREE AND HEREBY EXPRESSLY CONSENT THAT WE MAY COLLECT, USE, RETAIN, PROCESS, DISCLOSE AND TRANSFER, INCLUDING INTERNATIONAL OR CROSS-BORDER TRANSFER, SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. You further agree that your consent is voluntary, explicit and unambiguous, and is free and informed. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting the Talent Matters Chief Privacy Officer at the address stated at the end of this Privacy Policy or by e-mail at If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you, nor may you continue to use the Sites. If you provide Talent Matters or our service providers and agents with Personal Information of another individual, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use, retain, process, disclose and transfer such Personal Information for the purposes set forth in this Privacy Policy.

2. What Personal Information We Collect

The types of Personal Information that Talent Matters may collect about you include:

Your IP Address and Related Information: You may browse our opportunities and review certain information on the Website without providing us with Personal Information, although your internet protocol (“IP”) address will be collected. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (“ISP”), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Sites to Personal Information you provide us. Where, according to local law, IP addresses and the like are considered Personal Information, then we treat them as such. Personal Information on your visits to our Website including, but not limited to, traffic data, location data, weblogs, content from surveys and contact forms and other communication data and the resources that you access may be collected. Our collection of this Personal Information will make your visit to the our Website easier in the future as we may be able to suggest content that is relevant to you based on the location from which you access our Website. See “Cookies” below for more information.

Subscribers to the Sites and to Other Communications: When you subscribe to the Sites, we collect your e-mail address. When you sign up for our newsletters or other communications, we collect your first and last name, e-mail address, title, department and company and add it to our list of subscribers so you can receive our e-mail newsletters and/or other communications. The provision of your Personal Information via our contact forms is not a statutory or contractual requirement; however, please note that any fields marked with an asterisk (*) are mandatory fields, because we need this information to comply with or respond to your request. Other information or Personal Information you share with us when completing our contact forms is in your sole discretion. If you contact us, we will keep a record of that correspondence.

Candidates: When you express interest as a candidate or to apply for a job, we collect your first, last and middle name, physical address, phone number and e-mail address. When you submit your resume or CV, we collect your e-mail address plus a copy of your resume, which may include additional Personal Information and other information such as career and compensation history. We request that you do not provide sensitive Personal Information on your resume/CV or other documents you share with us, for example: racial or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual orientation, criminal history, social insurance, social security or national insurance numbers, or payment card information, as defined by applicable law.

Clients: The types of Personal Information that Talent Matters may collect about our current or potential clients includes your name, business name, business address, personal telephone number, business e-mail address, billing and account information, information about a client’s issues and other information incidental to providing Services (including Personal Information about directors, officers, employees and others whom are individuals).

Event Registrants: When you register for any events with us, we collect your registration information including your name, e-mail address, phone number, title and company. We add this information to your candidate profile. All payments for events may be processed through PayPal and are accordingly subject to PayPal’s terms of service and privacy policy. We do not collect or receive any payment information when you purchase a ticket or register for an event.

Voluntary EEO Disclosure: We may have certain clients in the U.S. that collect demographic information about potential applicants in order to meet U.S. federal or state legal requirements or to maintain a diverse workforce. Providing this information is purely voluntary and generally done directly to our clients. Applicants who reside outside the U.S. should not provide this information.

Other Sources: We may collect information about you from other sources. The other sources might include information that you provide other than through our Sites, for example, from prior employers or other third parties, other references, pre-employment screening providers, behavioral assessments, etc. or from third party social sites such as LinkedIn and/or publicly available sources, Personal Information about prospective or current employees, contractors, candidates and partners that is reasonably required to establish, manage or terminate an employment, contractual or partnership relationship.

Contacts With Us: When you contact us by e-mail or phone, we will collect your e-mail address or phone number, as applicable, in order to respond to you.

3. Cookies (information we collect from your visiting our Website)

Cookies are small data files that are placed on your device when you visit a website. The cookie then sends information back to the originating website on each subsequent visit or to another website that recognizes the cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: and

Talent Matters may use cookies to provide a higher quality, more relevant user experience by storing user preferences and monitoring user trends.

What Cookies Do We Use?

Cookies can be categorized by who puts the cookie on the user’s computer (or other device the user uses to browse a website). First-party cookies are cookies placed by the party operating the website. For example, any cookies we (Talent Matters) place on your device from our Sites are first-party cookies. Third-party cookies are cookies placed from a website by a party that does not own or operate that website.

We may use cookies provided by third-parties, but because we place these cookies on our Website, these are first-party cookies. The third-party integrated cookies include Google Analytics and others to collect and transmit visitor information to their servers. When a user visits the Website, this code contacts the respective third-party platforms’ servers and sends the aforementioned data. This data is stored, devoid of personally identifiable information, on the third-party server for the purposes of analysis that will be used to improve and provide contextual experiences to site visitors.

Essential Cookies: These cookies are necessary to enable you to move around the website and use its features, such as accessing secure areas of the website.

Functionality and Performance Cookies: These cookies are used to enhance a website’s functionality performance.

Analytics Cookies: These cookies collect information that is used in aggregate form (and therefore anonymous) to help us understand how our Website is being used or how effective our marketing campaigns are. They provide information about which pages you visit and how often, but do not collect information that identifies you. The cookies provided by each third-party service provider send the information they collect to that third-party service provider. For example, the cookies provided by Google Analytics send information about your Website interactions to Google Analytics. Each third-party service provider then compiles aggregated data using the information received and sends us reports on the aggregated data. These reports are not shared with other parties. We use the reports to offer better Website experiences and tools in the future.

We may also perform IP lookups to determine which domain you are coming from to more accurately gauge our users’ demographics.

Targeting/Advertising Cookies: Targeting/advertising cookies are cookies used to deliver advertisements relevant to the user. They remember that a user has visited a website and share this information with other organizations, such as advertising vendors.​

Cookies in this category may include Remarketing Cookies: These are cookies that remember that you visited our Website after you leave. Sometimes they collect information about what pages of our Website you visited. They then share this information with our third-party vendors, such as Google. Based on this information, the third-party vendor may show you advertisements on third-party websites for Talent Matters solutions that we think may interest you based on what you viewed on our Website.

We do not currently use such cookies, but may use them in the future. You may opt out of Google’s use of cookies by visiting Google’s Ads settings

Cookies can also be categorized by how long they remain on your device. There are two broad categories of duration:

  • to reply to your request for information, including newsletters and other communications;
  • to evaluate your credentials for available positions (for clients or us) now and in the future;
  • to conduct applicant background checks and credit checks, check work history and compensation history (in accordance with applicable local laws), and contact references for job applicants;
  • to communicate with you about the status of your application(s);
  • to create your candidate profile and maintain it in our candidate database;
  • to establish and manage client relationships and provide Services. This may include the sharing of Personal Information by and between Talent Matters personnel and affiliated companies and partnerships for such purposes;
  • to consider whether Talent Matters should establish a commercial relationship with clients, suppliers and other third parties, including to evaluate credit standing and to match credit bureau or credit reporting agency information;
  • to establish and maintain commercial relationships with clients, suppliers and other third parties, including to issue invoices, administer accounts, collect and process payments, and to fulfill contractual obligations;
  • to establish, manage and terminate employment, contractual and partnership relationships;
  • to understand and respond to client, supplier and other third party needs and preferences, including to contact and communicate with such parties and to conduct surveys, research and evaluations;
  • to develop, enhance, market, sell or otherwise provide Talent Matters’ Services;
  • to market, sell or otherwise provide products and services and solutions of third parties with whom Talent Matters has a commercial relationship;
  • to distribute our newsletters, promotional e-mails and other informational e-mail communications, conference information and other material to individuals on our mail and e-mail lists, including via third party mailing houses and e-mail service providers;
  • to develop and manage Talent Matters’ businesses and operations;
  • to detect and protect Talent Matters and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Talent Matters’ policies and contractual obligations;
  • to engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Talent Matters;
  • to create de-identified, aggregated information for statistical purposes, to improve our Website and Services, and to improve the user experience;
  • to enhance network and information security and prevent fraud through authenticating your identity prior to disclosing or changing your Personal Information;as permitted by, and to comply with, any legal or regulatory requirements or provisions; andfor any other purpose to which you consent.

5. To Whom Do We Disclose Your Personal Information?

We will not sell or license your Personal Information. We may disclose your Personal Information to third parties in the following limited circumstances:

  • Client Companies: We disclose your Personal Information to our client companies who hire us to find candidates for their open positions, if your qualifications meet their requirements.
  • Service Providers: We disclose users’ Personal Information to third parties who provide services that you request such as third party newsletters; to third party vendors who help us operate the Sites (such as our database support provider); or to third party service providers, including an organization or individual retained by Talent Matters, to perform functions on its behalf, such as marketing, data processing, document management and office services. These third parties are contractually obligated to maintain the confidentiality of your Personal Information, consistent with the terms of this policy and to comply with the applicable data protection laws.
  • Legal Matters: We will disclose your information in response to valid legal process, for example, in response to a court order, a subpoena or other legal request for information, and/or to comply with applicable legal and regulatory reporting requirements.
  • Law Enforcement: We may disclose your information in response to a law enforcement agency’s request or other request for information from Canadian or other government entities, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person.
  • Law Enforcement: We may disclose your information in response to a law enforcement agency’s request or other request for information from Canadian or other government entities, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person.

Talent Matters has appointed an individual as Chief Privacy Officer to oversee compliance with this Privacy Policy and applicable privacy laws. For information on Talent Matters’ privacy practices, please contact:

  • Chief Privacy Officer
  • Talent Matters Inc.
  • 2869 Bloor Street West
  • Suite # 608
  • Toronto ON M8X 1B3
  • Canada

– or –

17. Date of Last Modification

This Privacy Policy was last modified on March 5, 2019.

Terms of Use

Talent Matters Inc. Terms of Use / Disclaimer

Your access to and use of any material on the Talent Matters Inc. (together with its affiliates, “Talent Matters”) or affiliated websites, including, without limitation,, (collectively, the “Website”) constitutes your acceptance of, and is conditional upon your acceptance of and compliance with, the following provisions. In addition, by accessing, browsing, or otherwise using the Website, you acknowledge and agree to be bound by the terms and conditions herein, and that you will comply with all applicable laws and regulations. These terms and conditions may change from time to time and it is your responsibility to check for such updates.

Use of Website

At no time will you use the Website for any:

  • fraudulent or illegal purpose (including, without limitation, registering for more than one account; providing false or misleading information; impersonating another person; uploading any materials that you do not have the right to use; uploading any falsified or misleading materials or materials that are knowingly incorrect or untrue; uploading any files or documents which contain malware or contain malicious programming; uploading materials that are illegal, including without limitation, pursuant to obscenity laws and/or common decency norms; promoting discrimination, or containing discriminatory materials, of any kind whatsoever, including without limitation, with respect to any of the prohibited grounds of discrimination under human rights legislation, etc.);
  • commercial purposes, without the prior written consent of a signing officer of Talent Matters Inc., including, without limitation, the uploading of any promotional materials of any kind or nature whatsoever; or
  • purpose whatsoever that would reasonably be considered to be inappropriate or contrary to normal business practices in the same or similar business or circumstances.

All information provided or uploaded to the Website shall only contain valid, correct and true statements, representations and materials.

Not Legal Advice

The material provided on the Website is for general information purposes only. It is not intended to provide legal advice or opinions of any kind and may not be used for professional or commercial purposes. No one should act, or refrain from acting, based solely upon the materials provided on this Website, any hypertext links or other general information without first seeking appropriate legal or other professional advice. The hypertext links, search mechanisms, portals, documents and information on this Website are provided for your convenience only. These materials may have no evidentiary value and should be checked against official sources before they are used for professional or commercial purposes. It is your responsibility to determine whether these materials are admissible in a given judicial or administrative proceeding and whether there are any other evidentiary or filing requirements. Your use of these materials is at your own risk.

No Warranty

While Talent Matters has made reasonable efforts to ensure that the materials contained on the Website are accurate, it does not warrant or guarantee: the accuracy, currency or completeness of the materials; that the Website will be available without interruption, error or omission; that defects will be corrected; or that the Website and the server(s) that make it available are free from viruses or other harmful components. The Website and the materials provided on the Website are provided “as is” and “as available” without representations, warranties or conditions of any kind, either express or implied.

In no event shall Talent Matters, its shareholders, directors, officers, employees or agents be liable for any loss, cost or damages whatsoever (including, without limitation, damages for harm to business, loss of profits, programs or data, interruption of activities or any other pecuniary or economic loss) whether direct, indirect, incidental, punitive, special, exemplary, consequential or otherwise arising out of any use or misuse of, or any defects, inaccuracies, errors or omissions in the Website without regard to the form of action, even if Talent Matters has been advised of the possibility of damages or if such damages are reasonably foreseeable.

Communications Not Confidential

Talent Matters does not guarantee the confidentiality of any communication via e-mail or the Website that relates to any matter. It should be noted that e-mail and communication via the Website may not be secure.

Ontario Law Applies

The laws of the Province of Ontario and the laws of Canada applicable therein shall govern the use of the Website and the interpretation, validity and effect of these Terms of Use/Disclaimer, notwithstanding any conflict of laws, provisions or your domicile, residence or physical location. You hereby consent and submit to the exclusive jurisdiction of the courts of the Province of Ontario in any action or proceeding related to this website and agree not to commence any such action or proceeding except in Toronto, Ontario, Canada.​

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